UPDATED 25 OCTOBER 2026
Refund policy
Confirmed generation failures
If a task is confirmed to have failed without delivering a result, the credits charged for that task are restored once. A delay or unknown provider status is checked before it is treated as failed. Do not create duplicate tasks while a result is pending.
Serious visual defects
Report a severe face, motion or delivery defect within 7 days with the task ID. We review the full output and offer one no-charge redo where appropriate. If the defect cannot be resolved, we refund the affected creation’s allocated purchase amount. For a pack, this is the pack price divided by its credits, multiplied by the affected credits.
Unused credits and payment errors
Contact support with the order ID for unused-credit refund requests or duplicate charges. Approved refunds go through the original payment channel and the corresponding credits are removed. Payment-provider processing times vary. Consumed credits for a successfully delivered, usable result are not normally refundable merely because you changed your mind. Statutory consumer rights are unaffected.
How to request help
Email the support address below or submit the Help form. Include your account email, order or task ID and a brief description; never send card details. We will review the request and explain the decision.
Operator: Mingzhu Wang · Contact support@imsorryilied.xyz · Help & reports